Refund policy
Last updated: October 1, 2025
At CrossLume, your satisfaction is important to us. If something isn’t right, we’re here to help.
Physical Products – 30-Day Return Policy
You have 30 days after receiving your order to request a return.
To be eligible:
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The item must be unused, unworn, with original tags
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It must be returned in the original packaging
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You must include the receipt or proof of purchase
To start a return, email us at support@crosslume.com.
Returns without prior approval will not be accepted.
Once your return is approved, we will provide:
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A return shipping label
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Clear instructions on how and where to send your item
📦 Return Address: [Insert Return Address Here]
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at support@crosslume.com.
We’ll evaluate the issue and do our best to make it right.
Non-Returnable Items
The following items are not eligible for return:
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Digital products (eBooks, audiobooks, downloadable content)
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Personalized or custom-made items
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Gift cards
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Sale or clearance items
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Opened or used personal care products
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Perishable goods (e.g., food, flowers, plants)
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Hazardous materials or flammable substances
If you’re unsure whether your item is returnable, feel free to contact us before ordering.
Exchanges
Want something else instead?
The fastest way is to return the item you have and place a new order for the desired item after your return is accepted.
EU 14-Day Cooling-Off Period (For EU Customers Only)
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery — for any reason, and without justification.
To qualify:
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The item must be unused and in its original condition and packaging
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You must provide proof of purchase
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Digital products are excluded once accessed or downloaded
Digital Products – No Refunds
All digital products sold on CrossLume (including eBooks, audiobooks, and downloadable resources) are final sale and non-refundable.
Once a digital product has been delivered, accessed, or downloaded, it cannot be refunded, even if unopened.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note:
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Your bank or credit card provider may take additional time to process and post the refund
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If more than 15 business days have passed since your refund approval, contact us at support@crosslume.com
Questions?
We’re happy to assist you anytime.
Reach us at: support@crosslume.com
