Privacy policy
Last updated: October 1, 2025
This website is operated by:
CrossLume
Owner: Hayk Varosyan
Business Number: 0770.656.486
VAT Number: BE0770.656.486
Registered Address: Avenue de l'Arbre Ballon 22, 1090 Jette, Belgium
Email: support@crosslume.com
This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices described below.
1. What Personal Information We Collect
Depending on how you interact with us, we may collect:
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Identity & Contact: Name, shipping/billing address, email, phone number
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Account: Login details, preferences, wishlist
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Payment Info: Processed securely via third-party providers (e.g. Shopify Payments, PayPal)
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Device Info: IP address, browser, device type
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Usage Data: Pages visited, time spent, clicks, cart activity
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Communication: Emails, support requests, reviews
2. How We Collect Your Data
We collect data:
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When you fill out forms, place an order, or create an account
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Automatically through cookies and analytics tools
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From service providers like Shopify, Stripe, Klaviyo, etc.
3. Why We Use Your Data
We use your data to:
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Fulfill your orders and provide customer support
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Send transactional and marketing emails (with your consent)
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Improve our website and your shopping experience
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Prevent fraud and ensure site security
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Comply with legal obligations
4. Legal Bases (For EU/EEA Users)
Under the GDPR, we rely on:
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Contract: to fulfill orders and provide services
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Consent: for email marketing or cookies
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Legal obligation: for tax/accounting compliance
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Legitimate interest: analytics, fraud prevention
5. Sharing Your Data
We share data only when necessary, with:
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Shopify – our ecommerce platform
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Payment processors – Stripe, PayPal, Shopify Payments
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Shipping partners – to deliver your order
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Email & analytics tools – Klaviyo, Meta Pixel, Google Analytics
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Legal authorities – when required
All partners are GDPR-compliant and ensure secure processing.
6. Cookies and Tracking
We use cookies and similar technologies to:
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Enable site functionality
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Personalize your experience
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Analyze traffic and performance
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Show you relevant ads
You can manage cookie preferences at any time. See our Cookie Policy for more info.
7. Data Retention
We keep your personal data as long as needed:
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To fulfill orders and services
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To comply with tax/legal obligations
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Until you unsubscribe (for marketing data)
8. Your Rights
Depending on your country, you may have the right to:
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Access your personal data
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Correct or delete your data
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Object to certain processing
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Withdraw your consent
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Request portability (data transfer)
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Opt out of marketing or targeted ads
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File a complaint with your data authority
To exercise any of these rights, contact us at support@crosslume.com
9. Shopify and International Transfers
Our store is powered by Shopify, which may process your data outside the EU (e.g. in the USA or Canada). Shopify complies with international data protection rules, including:
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Standard Contractual Clauses (SCCs)
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Data Processing Agreements (DPAs)
You can view Shopify’s Privacy Policy here.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If you believe your child has provided us with data, contact us immediately so we can delete it.
11. Security of Your Data
We implement technical and organizational measures to protect your data. However, no system is 100% secure. Always use strong passwords and avoid sharing sensitive info over unsecured channels.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or laws. The updated version will be posted here with a new date. We recommend reviewing this page regularly.
13. Contact Us
If you have any questions about this Privacy Policy or your rights, please contact:
CrossLume
Hayk Varosyan
Avenue de l'Arbre Ballon 22, 1090 Jette, Belgium
Email: support@crosslume.com
Business Number: 0770.656.486
VAT: BE0770.656.486
